Privacy Policy

      1. Personal Information We Collect    

Depending on how you interact with us, we may collect:

     
• Identity information: Your name and, where necessary, information used to verify your identity.
     
• Contact information: Your email address, telephone number, delivery address and billing address.
     
• Order information: Products ordered, order history, returns, warranty claims and customer service communications.
     
• Payment information: Payment status, billing details and limited transaction information. Payment card information may be collected and processed directly by Shopify or the relevant payment service provider.
     
• Account information: Login details, account preferences and saved information if you create an account.
     
• Device and usage information: IP address, browser type, device information, pages viewed, referring pages and interactions with our website.
     
• Marketing information: Your marketing preferences and interactions with our emails or advertising.
     
• Information you provide: Information submitted through contact forms, reviews, surveys, warranty requests or communications with us.
   

      2. How We Collect Personal Information    

We may collect personal information:

     
• Directly from you when you place an order, create an account, contact us or subscribe to marketing.
     
• Automatically through cookies and similar technologies when you use our website.
     
• From Shopify, payment providers, delivery partners and other service providers involved in completing your transaction.
     
• From advertising, analytics or social media services where permitted by law and your privacy settings.
   

      3. How We Use Your Personal Information    

We may use your personal information to:

     
• Process payments, fulfil orders and arrange delivery.
     
• Create and manage customer accounts.
     
• Provide customer support and respond to enquiries.
     
• Process returns, refunds, repairs and warranty claims.
     
• Send transactional messages about orders, deliveries or account activity.
     
• Prevent fraud, misuse, security incidents and unlawful activity.
     
• Maintain, analyse and improve our website, products and customer experience.
     
• Comply with tax, accounting, consumer protection and other legal obligations.
     
• Send marketing communications where permitted by POPIA or where you have provided consent.
     
• Establish, exercise or defend legal claims.
   

      We process personal information where it is necessary to perform a contract with you, comply with a legal obligation, pursue a legitimate business interest permitted by law, protect your legitimate interests, or where you have provided consent.    

      4. Shopify    

      Our online store is hosted by Shopify. Shopify provides the ecommerce platform that enables us to sell products and services to you.    

      Shopify may collect and process personal information when you visit our store, use Shopify-powered features or complete a transaction. Shopify may process this information in South Africa or other countries where Shopify and its service providers operate.    

      You can learn more about Shopify’s processing practices in the               Shopify Consumer Privacy Policy       .    

      5. Sharing Your Personal Information    

We may share personal information with:

     
• Shopify and providers that host or support our online store.
     
• Payment gateways, banks and fraud prevention providers.
     
• Courier, fulfilment, warehousing and delivery partners.
     
• Customer support, communications and warranty service providers.
     
• Analytics, advertising and marketing providers, subject to applicable consent requirements.
     
• Professional advisers, including accountants, auditors, insurers and legal advisers.
     
• Government authorities, regulators or law enforcement where required or permitted by law.
     
• A purchaser or successor in connection with a lawful merger, sale, restructuring or transfer of our business.
   

      Service providers may process personal information only for the purposes for which it was disclosed and subject to appropriate confidentiality, privacy and security requirements.    

      We do not sell personal information for monetary payment.    

      6. Cookies and Similar Technologies    

      Our website uses cookies, pixels and similar technologies to operate the store, remember preferences, understand website use, prevent fraud and support advertising.    

These technologies may include:

     
• Essential cookies: Required for checkout, security, account access and other core store functions.
     
• Functional cookies: Used to remember selections and improve website functionality.
     
• Analytics cookies: Used to understand website traffic and performance.
     
• Advertising cookies: Used to measure campaigns and display relevant advertising where permitted.
   

      Where required, we will request your consent before using non-essential cookies. You can manage available choices through our cookie banner or browser settings. Disabling certain cookies may affect website functionality.    

      7. Direct Marketing    

      We may send marketing communications where you have consented or where otherwise permitted under POPIA, including in connection with an existing customer relationship.    

      You may opt out at any time by clicking the unsubscribe link in an email or contacting us using the details below. Opting out of marketing will not stop transactional communications concerning your orders, account, warranty claims or customer service requests.    

      8. International Transfers    

      Shopify and some of our service providers may process or store personal information outside South Africa.    

      Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with section 72 of POPIA. This may include relying on adequate data protection laws, binding agreements, your consent, or a transfer necessary to perform a contract with you.    

      9. Data Retention    

      We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide products and services, resolve disputes, enforce agreements and comply with legal, tax, accounting and regulatory requirements.    

      When personal information is no longer required, we will delete, destroy or de-identify it, subject to applicable law and legitimate retention requirements.    

      10. Information Security    

      We use reasonable technical and organisational safeguards designed to protect personal information against loss, damage, unauthorised access, alteration, disclosure or destruction.    

      No internet transmission or storage method is completely secure. If a security compromise affecting your personal information occurs, we will notify the Information Regulator and affected individuals where required by POPIA.    

      11. Children’s Personal Information    

      Our website and products are not directed at children under 18 acting without a parent or legal guardian. We do not knowingly collect children’s personal information without appropriate authorisation or another lawful basis.    

      If you believe that a child has provided personal information to us unlawfully, please contact us so that we can take appropriate action.    

      12. Your POPIA Rights    

Subject to applicable law, you may have the right to:

     
• Ask whether we hold personal information about you.
     
• Request access to your personal information.
     
• Request correction of inaccurate, incomplete or outdated information.
     
• Request deletion or destruction of information that we are no longer authorised to retain.
     
• Object to certain processing of your personal information.
     
• Withdraw consent where processing is based on consent.
     
• Opt out of direct marketing communications.
     
• Complain to the South African Information Regulator.
   

      To protect your information, we may need to verify your identity before completing a request. Certain requests may be limited where retention or processing is required or permitted by law. Any prescribed access fee will be communicated before the request is completed.    

      13. Third-Party Websites    

      Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information.    

      14. Changes to This Privacy Policy    

      We may update this Privacy Policy when our practices, services or legal obligations change. The revised version will be posted on this page with an updated revision date. Where required by law, we will provide additional notice of material changes.    

      15. Contact Us    

      16. Complaints    

      If you have a privacy concern, please contact us first so that we can try to resolve it.    

      You also have the right to lodge a complaint with the South African Information Regulator: